A third of their customers had quietly stopped buying.
Six years of orders sat in their Infor VISUAL ERP, and it couldn't answer a single question about who was slipping away. Their top account, worth $67K a year, had already gone to zero. Nobody had noticed.
My engineers built the first read-only API into their VISUAL here, and I built an AI system that classifies all 804 accounts by buying trajectory. It flags the accounts whose ordering rhythm breaks, a steady customer that suddenly goes quiet, surfaces the cross-sell openings, and refreshes itself every quarter. The ERP finally talks.
- 264lapsed accounts found (33%)
- $67Ktop account, gone to zero
- 199cross-sell openings surfaced